The most effective leaders aren’t the ones who talk the most—they’re the ones who listen best. This workshop explores how intentional, empathetic listening can transform communication, build psychological safety, and enhance team performance.
Through engaging discussion, practice, and reflection, participants learn to make people feel heard, uncover the real message beneath the words, and lead through understanding. Drawing on Dr. Eric Zackrison’s decades of experience in leadership and organizational communication, the session moves beyond “good listening habits” into the deeper connection between listening, trust, and influence.
Leaders leave with a clear framework for listening across difference—whether that’s navigating conflict, managing high-stakes conversations, or building connection across cultures and teams.
Offered as:
- 2-hour workshop: Core concepts and practical tools for relational listening and understanding.
- 4-hour workshop: Adds advanced application, role-play practice, and conflict listening simulations